Guangzhou Suihu Communications Co., Ltd.

Guangzhou Suihu Communications provides intelligent call center telephone system installation. At the same time, the system has batch outbound calls, automatic group calls, customer management systems, cloud calls and other functions. Practicality and flexibility are your first choice when choosing a Guangzhou call center! At present, call centers have become one of the closely related links in people's lives, such as life orientation, asking for directions, municipal hotlines, consumer expenditures, etc. The intelligent telephone call center system is even more smoothly used in enterprises. Guangzhou Sui Tiger Telecom now recommends call center application methods for you, so that you can have a better understanding in your choice!
Analysis of customer behavior records of calling the service hotline
Analyze the customer's behavior based on the customer's behavior of calling the customer service hotline (consultation, complaints, suggestions, etc.), so as to make full use of the customer service center and guide Its service direction and service strategy can also grasp the response status and timeliness of complaints.
, Service quality analysis
Based on the system's call response rate, trunk occupancy rate, average call waiting time, average call duration, the number of successful/failed responses of the automatic voice response system (R), Customer satisfaction, etc., quantify and analyze the service quality of the system from multiple perspectives.
, traffic analysis and prediction
Based on the existing system traffic, manual traffic, automatic service traffic, and sub-service traffic analysis, predict a certain time in the future (including the year) , month, day, time period, etc.), analyze the load and processing capacity of the system based on the traffic situation. Through analysis, various resources can be better allocated to achieve optimal configuration and make management more effective.
, operator seat scheduling and assessment management
Analyze and predict operator scheduling and number of seats based on call volume, average manual call duration, time period, number of seats, and connection rate. Through analysis and prediction, we can effectively arrange personnel, improve efficiency, reduce enterprise costs, and importantly, avoid the adverse effects caused by the bottom-line connection rate.
, Business work order processing status analysis
Perform statistical analysis on business work order processing status, including: statistical analysis of submitted work orders, statistical analysis of review work orders, statistical analysis of dispatched work orders, and statistical analysis of feedback work orders Analysis, etc., urges responsible departments to ensure timely response rates for work orders, and provides a basis for optimizing back-end work processes.
, Telemarketing Analysis
Analyze and predict the telephone sales model and sales effect based on the generated telephone sales table, so as to guide the telephone sales strategy and improve the success rate of telephone sales.